Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the REBE77E website, online store, workshop-booking services, in-store services, products, and related communications.
The website and services are operated by REBE77E INC. (“REBE77E,” “we,” “us,” or “our”).
Please read these Terms carefully before using our website, placing an order, or booking a workshop.
1. Acceptance of These Terms
By accessing our website, creating an account, purchasing a product, booking a workshop, or otherwise using our services, you agree to be bound by these Terms and the policies incorporated into them.
These policies include our:

• Refund, Return & Workshop Policy

• Shipping Policy

• Privacy Policy

• Cookie Policy

• Any product-specific, workshop-specific, promotional, or order-specific terms displayed before checkout

If you do not agree with these Terms, you should not use the website, place an order, or book a service.
Where a specific product page, workshop page, written quotation, invoice, or separate policy contains terms relating to a particular purchase, those more specific terms will apply to that purchase. All terms remain subject to applicable law.
2. Eligibility and Minors
You must be at least the age of majority in your province, state, or country of residence to independently enter into a purchase or booking agreement with REBE77E.
If you are under the age of majority, a parent or legal guardian must make or authorize the purchase or booking on your behalf.
A parent or legal guardian is responsible for reviewing these Terms and any applicable workshop requirements before allowing a minor to participate.
Certain workshops may have minimum-age requirements or may require a parent or guardian to remain present. Any applicable age or supervision requirement will be displayed on the relevant workshop page or communicated before the session.
3. Products and Services
REBE77E offers jewelry, handmade products, customized products, workshops, creative services, and other products or services that may change from time to time.
We may:

• Add, modify, suspend, or discontinue a product or service

• Limit the quantity available for purchase

• Limit participation in a workshop based on capacity, safety, staffing, or material availability

• Restrict sales or services where reasonably necessary for legal, security, fraud-prevention, operational, or safety reasons

We will not unlawfully refuse service or discriminate in providing goods, services, or facilities.
4. Product Descriptions and Handmade Variations
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colours, prices, and other information are accurate.
Because many REBE77E products are handmade or contain natural materials, individual pieces may have reasonable variations in:

• Colour

• Texture

• Shape

• Pattern

• Gemstone appearance

• Finish

• Measurement

• Handmade details

These natural or handmade variations are not necessarily defects.
Colours may also appear differently depending on a customer’s screen, device, lighting, and display settings.
Measurements and weights may be approximate unless expressly stated otherwise.
Custom-made, personalized, resized, engraved, altered, and made-to-order products may differ slightly from reference images because of the handmade production process.
5. Prices, Currency and Taxes
Unless otherwise stated, prices displayed on our website are in Canadian dollars.
Applicable sales taxes will be calculated and added at checkout where required by law.
Product and service prices may change without notice. A price change will not normally affect an order that we have already accepted and confirmed, except where:

• There is an obvious pricing or technical error

• The customer requests a change to the order

• Additional materials, services, participants, time, or customization are requested

• The original order information was incomplete or inaccurate

Shipping charges, customs duties, import taxes, brokerage fees, workshop upgrades, material upgrades, rescheduling fees, and other additional charges are not included unless expressly stated.
6. Orders and Booking Acceptance
Submitting an order or workshop-booking request does not automatically require REBE77E to accept it.
An order or booking is accepted after:

• The required payment or deposit has been successfully processed

• The requested product, service, date, or time has been confirmed

• We have not identified a pricing, inventory, availability, payment, fraud, or technical issue

An automated order acknowledgement does not necessarily constitute final acceptance where further review or confirmation is required.
We may refuse, limit, or cancel an order where reasonably necessary, including where:

• A product or workshop is unavailable

• Incorrect pricing or product information was displayed

• Payment cannot be verified or completed

• We reasonably suspect fraud, unauthorized use, resale activity, or misuse

• The order violates these Terms or another applicable policy

• The customer has provided incomplete, false, or inaccurate information

• Fulfilling the order would violate applicable law

If we cancel an order after payment has been collected, we will provide the applicable refund or other remedy in accordance with the law and the circumstances of the cancellation.
7. Customer Information and Accounts
You agree to provide complete, current, and accurate information when creating an account, placing an order, or booking a workshop.
You are responsible for:

• Keeping your contact, billing, delivery, and account information current

• Maintaining the confidentiality of your account credentials

• Activities conducted through your account

• Promptly notifying us of suspected unauthorized account activity

• Checking booking confirmations, order details, dates, times, quantities, and addresses for accuracy

REBE77E is not responsible for delays, missed communications, failed delivery, or booking problems caused by inaccurate or outdated information provided by the customer.
We may suspend or close an account where reasonably necessary because of fraud, abuse, security concerns, repeated policy violations, or unlawful activity.
8. Payments
Payments may be processed through third-party payment processors.
By providing payment information, you represent that:

• You are authorized to use the selected payment method

• The information provided is accurate

• Sufficient funds or credit are available

• You authorize the applicable charge

REBE77E generally does not directly receive or store complete payment-card numbers.
If a payment is reversed, declined, disputed, charged back, or later determined to be unauthorized, we may suspend fulfillment, cancel the booking or order, withhold the product or service, and seek payment of any lawful outstanding amount.
9. Workshop Bookings
Workshop bookings are subject to these Terms, the relevant workshop description, and our Refund, Return & Workshop Policy.
Unless otherwise stated or required by law:

• Workshop bookings and workshop-related services are non-refundable

• Workshop payments are not refundable to the original payment method

• Cancellation and rescheduling requests must be submitted at least 48 hours before the scheduled workshop start time

• Each booking includes up to two complimentary reschedules

• Beginning with the third reschedule, a $30 rescheduling fee applies to each additional change

• Any required rescheduling fee must be paid before the booking is changed

• A requested date or time will not be held before payment and confirmation

• Deposits and rescheduling fees are non-refundable and cannot be converted into an e-coupon or other credit

• Eligible cancellations may be converted into a one-time-use e-coupon in accordance with the Refund, Return & Workshop Policy

• Late cancellations and no-shows are not eligible for a refund, reschedule, transfer, e-coupon, or other credit

The complete rules concerning cancellations, e-coupon calculations, deposits, rescheduling history, late arrivals, no-shows, and replacement bookings are stated in our Refund, Return & Workshop Policy.
If REBE77E cancels a workshop, affected customers will be offered an appropriate remedy, which may include a replacement date or a refund of the affected workshop payment.
10. Workshop Attendance and Late Arrivals
Customers should arrive at or before the scheduled workshop start time.
Arrivals within 20 minutes can generally join the workshop, although the scheduled finishing time may remain unchanged.
Participants arriving approximately 20–50 minutes late may need to wait until an instructor is available to provide separate guidance.
Customers who expect to arrive one hour or more late must contact REBE77E before arriving. Whether the participant can join, complete the workshop, or reschedule will depend on:

• The workshop process

• Instructor availability

• Remaining session time

• Other bookings scheduled that day

• Whether materials or equipment can still be safely prepared

Providing notice does not guarantee that the participant can join or receive a reschedule.
A participant who arrives more than one hour late without prior notice may be treated as a no-show. The booking and all associated payments may be forfeited in accordance with our Refund, Return & Workshop Policy.
11. Workshop Safety and Participant Conduct
Participants must follow all instructions provided by REBE77E instructors and staff.
Before participants use workshop tools or materials, an instructor will provide appropriate demonstrations and guidance.
Participants must not:

• Use tools, equipment, or materials before receiving instruction

• Operate restricted equipment without authorization

• Interfere with another participant’s work

• Behave in a threatening, abusive, discriminatory, disruptive, or unsafe manner

• Attend while impaired in a way that may create a safety risk

• Intentionally damage REBE77E property, equipment, tools, products, or materials

Participants are not required to personally handle open flames during workshops unless a specific workshop expressly states otherwise.
Protective glasses and masks may be available upon request. Participants should inform the instructor if they require protective equipment or have a reasonable accessibility-related request.
We may pause or end a participant’s involvement where reasonably necessary to protect the safety of the participant, staff, other customers, or property.
Where a participant is removed because of serious misconduct, intentional misuse of equipment, or refusal to follow reasonable safety instructions, the participant may not be eligible for a refund or credit, subject to applicable law.
12. Workshop Results and Completion
Workshop outcomes vary depending on:

• The participant’s selected design

• Material quantity

• Design complexity

• Experience and technique

• Available workshop time

• Drying, firing, casting, polishing, and finishing requirements

• The natural characteristics of handmade processes

We provide instruction and reasonable assistance but cannot guarantee that every participant’s finished piece will be identical to a reference image, sample, sketch, or another participant’s work.
Some pieces require firing, casting, polishing, repair, or finishing after the participant’s session has ended.
Estimated completion and pickup times are not guaranteed and may change because of design complexity, processing requirements, equipment availability, or unexpected technical issues.
If a piece experiences a technical issue during a process completed by REBE77E, we will assess the circumstances and provide an appropriate solution where reasonably possible.
13. Deposits
A deposit may be required for private workshops, group bookings, special events, custom services, or other reservations.
Unless otherwise expressly stated in writing, deposits are:

• Non-refundable

• Non-transferable

• Not redeemable for cash

• Not convertible into store credit, gift cards, products, services, or e-coupons

• Applied only to the booking or order for which they were collected

Deposits reserve a specific date, time, staffing arrangement, workshop capacity, preparation period, or production commitment.
If the customer cancels, the deposit may be retained to cover preparation, administration, reserved capacity, staffing arrangements, and the reduced opportunity to accept another booking.
14. E-Coupons, Store Credit and Gift Cards
Gift cards, store credit, promotional codes, and cancellation e-coupons may be subject to different terms.
Restrictions, permitted uses, account requirements, transferability, redemption rules, and any other applicable conditions will be displayed when the credit or code is issued or purchased.
Workshop cancellation e-coupons:

• Are not cash refunds

• Are limited to the original purchaser’s customer account

• Cannot be sold, transferred, shared, or exchanged for cash

• Are intended for one-time redemption

• Cannot be used toward deposits or rescheduling fees

• Are subject to the rules stated in the Refund, Return & Workshop Policy

• Remain subject to applicable consumer-protection and tax requirements

If a new booking costs more than the available e-coupon value, the customer must pay the difference.
Any tax treatment and calculation of credit value will be handled in accordance with applicable law and the Refund, Return & Workshop Policy.
15. Returns, Exchanges and Refunds
Returns, exchanges, refunds, final-sale items, custom products, online purchases, in-store purchases, workshop payments, and cancellation credits are governed by our Refund, Return & Workshop Policy.
A product must meet the applicable eligibility requirements before a return or exchange is approved.
Custom-made, personalized, engraved, altered, resized, used, worn, damaged, final-sale, or otherwise excluded items may not be eligible for return or exchange.
Nothing in these Terms limits a consumer right or remedy that cannot legally be excluded.
16. Shipping and Delivery
Shipping methods, estimated delivery times, order-processing periods, tracking, customs charges, undeliverable packages, address errors, and carrier-related issues are governed by our Shipping Policy.
Shipping dates and delivery estimates are not guarantees.
Customers are responsible for providing a complete and accurate delivery address and for reviewing shipping information before submitting an order.
REBE77E is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, customs processing, extreme weather, service interruptions, public holidays, or incorrect information provided by the customer.
Where a shipment is lost, damaged, or significantly delayed, customers should contact us so that we can assist with an appropriate carrier investigation where available.
17. Customs, Duties and International Orders
International orders may be subject to:

• Customs duties

• Import taxes

• Brokerage fees

• Local handling charges

• Customs inspections

• Delivery delays

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping charge.
REBE77E does not control customs decisions, charges, inspections, or processing times.
Refusing a delivery or failing to pay applicable import charges does not automatically entitle the customer to a refund.
18. Promotions and Discount Codes
Promotional offers and discount codes:

• Are subject to the conditions displayed with the promotion

• May have eligibility requirements

• May be limited to specific products, workshops, dates, customers, or locations

• May not be combined unless expressly permitted

• Have no cash value

• Cannot normally be applied retroactively

• May be withdrawn or corrected where published in error, subject to applicable law

Misuse, duplication, unauthorized distribution, or fraudulent use of a promotional code may result in cancellation of the discount or affected order.
19. Accessibility and Accommodation
REBE77E is committed to providing services in accordance with applicable accessibility and human-rights requirements.
Customers who require a reasonable accommodation should contact us before their scheduled workshop or visit whenever possible.
We will review accommodation requests based on the individual circumstances, the nature of the service, available alternatives, safety requirements, and applicable law.
Customers are not required to provide unnecessary medical details. We may request information reasonably necessary to understand and respond to the accommodation request.
20. Website Content and Intellectual Property
The website and its contents are owned by or licensed to REBE77E and may include:

• Brand names

• Logos

• Product and workshop names

• Jewelry designs

• Photographs

• Videos

• Graphics

• Text

• Layouts

• Illustrations

• Instructions

• Course materials

• Downloadable materials

• Website code and design elements

These materials are protected by applicable intellectual-property laws.
You may access the website for personal, non-commercial use.
Without our prior written permission, you may not:

• Copy, reproduce, distribute, republish, sell, or commercially exploit website content

• Use REBE77E branding in a misleading manner

• Reproduce workshop instructions or teaching materials for commercial instruction

• Remove copyright, trademark, or ownership notices

• Use automated tools to scrape or systematically collect website content

• Present REBE77E content as your own

Purchasing a product or attending a workshop does not transfer REBE77E’s intellectual-property rights.
Participants retain ownership of their original personal designs, subject to any pre-existing REBE77E designs, teaching materials, techniques, trademarks, or other protected content incorporated into the workshop.
21. Customer Reviews, Photographs and Other Submissions
You are responsible for content that you voluntarily submit to us, including reviews, photographs, comments, messages, designs, and feedback.
You represent that:

• You have the right to provide the content

• The content is accurate to the best of your knowledge

• The content does not unlawfully infringe another person’s rights

• The content does not contain unlawful, abusive, threatening, deceptive, or malicious material

Submitting customer-service communications, design instructions, or private messages does not automatically give REBE77E permission to use them publicly for marketing.
Where you submit content specifically for publication, tag REBE77E for sharing, or separately authorize promotional use, you grant us a non-exclusive, royalty-free permission to reproduce and display that content for the authorized purpose.
We will obtain separate permission where reasonably required before using an identifiable participant’s image in promotional or advertising materials.
22. Privacy and Cookies
Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy.
Our use of cookies, analytics, pixels, and similar technologies is described in our Cookie Policy.
Depending on your consent preferences, our website may use services provided by Wix, Google Analytics, Meta Pixel, and other service providers.
Please review the Privacy Policy and Cookie Policy before submitting personal information or managing your cookie preferences.
23. Third-Party Services and Links
Our website may rely on or link to third-party services, including:

• Payment processors

• Website and e-commerce providers

• Workshop-booking tools

• Shipping carriers

• Maps

• Social-media platforms

• Analytics and advertising services

• External websites

Third parties operate under their own terms, privacy policies, and service conditions.
REBE77E does not control third-party websites and is not responsible for their independent content, availability, privacy practices, or transactions.
The inclusion of a third-party link does not necessarily constitute an endorsement.
24. Prohibited Uses
You must not use the website or services to:

• Violate any applicable law

• Infringe intellectual-property or privacy rights

• Submit false, fraudulent, or misleading information

• Impersonate another person

• Access another customer’s account without authorization

• Transmit malware, viruses, or harmful code

• Interfere with website security or functionality

• Attempt unauthorized access to systems or data

• Scrape, crawl, harvest, or collect data without permission

• Send spam or deceptive communications

• Harass, threaten, abuse, or discriminate against customers, staff, or others

• Make fraudulent purchases, chargebacks, bookings, or claims

• Resell services or booking capacity without authorization

We may restrict access or take other reasonable action where these rules are violated.
25. Website Availability and Errors
We make reasonable efforts to keep the website available and information current.
However, we do not guarantee that the website will always be:

• Uninterrupted

• Error-free

• Secure from every possible threat

• Compatible with every browser or device

• Free from technical delays or temporary outages

The website may occasionally contain typographical errors, inaccurate availability, incorrect prices, or incomplete information.
Where an error affects an order, we may contact the customer to correct the issue, offer reasonable alternatives, or cancel and refund the affected transaction.
26. Disclaimer of Warranties
Products and services will be provided in accordance with their descriptions and applicable legal requirements.
To the maximum extent permitted by law, we do not guarantee that:

• A handmade product will be identical to a photograph or sample

• Every workshop result will match a participant’s original expectation

• Website access will be continuously available

• Third-party services will operate without interruption

• Delivery or production estimates will never change

Nothing in these Terms excludes or limits any statutory warranty, consumer right, or legal obligation that cannot lawfully be excluded.
27. Limitation of Liability
To the maximum extent permitted by applicable law, REBE77E will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website, products, or services.
Where liability cannot legally be excluded, REBE77E’s liability will be limited only to the extent permitted by law.
Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation

• Gross negligence or wilful misconduct

• Death or personal injury to the extent caused by negligence where liability cannot be excluded

• A statutory consumer right or remedy that cannot legally be waived

• Any other liability that applicable law prohibits us from excluding

Customers remain responsible for using products in a reasonable manner and following workshop safety and care instructions.
28. Customer Responsibility and Indemnification
To the extent permitted by law, you agree to be responsible for losses, claims, or expenses reasonably arising from:

• Your unlawful use of the website or services

• Your material breach of these Terms

• Your infringement of another person’s rights

• Fraudulent or unauthorized activity conducted through your account

• Intentional damage to REBE77E property

• Content you submit without the necessary rights or permissions

This section does not require a consumer to indemnify REBE77E for REBE77E’s own negligence, unlawful conduct, or breach of these Terms.
29. Events Outside Our Reasonable Control
REBE77E will not be responsible for delay or failure caused by events outside our reasonable control, including:

• Severe weather

• Fire, flood, or natural disaster

• Government restrictions

• Public-health emergencies

• Labour disruptions

• Utility or internet outages

• Carrier interruptions

• Customs delays

• Equipment failure despite reasonable maintenance

• Building emergencies

• Other events that could not reasonably have been prevented

Where such an event materially affects an order or workshop, we will communicate with affected customers and provide a reasonable solution based on the circumstances and applicable law.
30. Suspension and Termination
We may suspend or terminate access to the website, an account, or a service where reasonably necessary because of:

• A serious or repeated breach of these Terms

• Fraud or unauthorized payment activity

• Threatening, abusive, discriminatory, or unsafe conduct

• Intentional damage

• Unlawful activity

• Security concerns

• Non-payment

Termination does not remove obligations, rights, or liabilities that arose before termination.
Provisions that are intended to continue after termination, including payment, intellectual property, privacy, liability, and dispute provisions, will remain effective.
31. Governing Law
These Terms and transactions with REBE77E are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.
Subject to any consumer right to bring a claim in another legally permitted forum, disputes will be submitted to a court of competent jurisdiction in Toronto, Ontario.
Nothing in this section limits any right or remedy that cannot be waived under applicable consumer-protection legislation.
32. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue in effect.
33. No Waiver
A delay or failure by REBE77E to enforce a provision of these Terms does not waive our right to enforce it later.
A waiver is effective only if it is provided in writing by an authorized representative of REBE77E.
34. Entire Agreement
These Terms, together with the policies and order-specific terms incorporated by reference, form the agreement between the customer and REBE77E concerning the applicable website use, order, booking, product, or service.
They replace prior discussions or representations concerning the same matter, except for a separate written agreement expressly accepted by both the customer and REBE77E.
Nothing in this section excludes liability for a misrepresentation or consumer right that cannot lawfully be excluded.
35. Changes to These Terms
We may update these Terms to reflect changes in our business, services, website features, policies, or legal obligations.
The updated Terms will be posted on this page with a revised effective date.
Unless required by law or expressly agreed with the customer, updated Terms will apply to future website use, orders, and bookings and will not retroactively add fees or restrictions to an order already completed under an earlier version.
Where a change is material, we may provide additional notice through the website, email, checkout process, or another appropriate method.
36. Contact Information
Questions about these Terms & Conditions may be directed to:
REBE77E INC.
2515 Yonge Street
Toronto, Ontario M4P 2H9
Canada
Email: info@rebe77e.ca