RETURN & EXCHANGE POLICY
In-Store Purchases
Regular-priced merchandise purchased in store may be returned or exchanged within 7 days of the original purchase date.
Approved refunds will be issued to the original payment method used for the purchase.
Items must meet all return eligibility requirements listed below.
Online Purchases
Regular-priced merchandise purchased online may be returned or exchanged either in store or by mail.
Please contact us at rebe77eca@gmail.com within 7 days of receiving your order to request a return or exchange and obtain the appropriate return instructions.
Customers are responsible for all return shipping costs, customs duties, taxes, and any other fees associated with returning an item.
Original shipping charges are non-refundable. REBE77E does not provide prepaid return labels.
Return Eligibility
To be eligible for a return or exchange, the item must:
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Be unused, unworn, and in its original condition
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Include all original tags, packaging, and accessories
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Show no signs of wear, damage, alteration, or misuse
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Be returned within the applicable return period
REBE77E reserves the right to refuse any return or exchange that does not meet these requirements.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
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Sale or final-sale items
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Custom-made, personalized, resized, or altered pieces
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Gift cards and store credit
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Workshop deposits
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Completed or partially attended workshop bookings
How to Request a Return
Please contact us at rebe77eca@gmail.com before returning any item. Returns sent without prior authorization may be refused.Customers are responsible for ensuring that returned items are securely packaged and delivered to REBE77E. We are not responsible for returned packages that are lost, damaged, delayed, or subject to additional customs or duty charges.
Workshop Cancellation, Rescheduling and No-Show Policy
Effective Date: July 3, 2026
This policy applies to all workshop bookings made on or after July 3, 2026. Bookings made before this date remain subject to the policies in effect at the time of purchase, unless otherwise agreed in writing by the customer and REBE77E.
Non-Refundable Workshop Bookings
All workshop bookings and workshop-related services are non-refundable and are not eligible for a refund to the original payment method, except where required by applicable law or where REBE77E cancels the workshop.
All cancellation and rescheduling requests must be submitted at least 48 hours before the scheduled workshop start time.
Requests made less than 48 hours before the scheduled start time are not eligible for a refund, complimentary rescheduling, e-coupon, transfer, or other credit.
Rescheduling
Each booking includes up to two complimentary reschedules.
Each change to the workshop date or start time will count as one reschedule.
Starting from the third reschedule, a $30 rescheduling fee will apply each time another date or time change is requested.
The $30 rescheduling fee must be paid in full before REBE77E changes or confirms the new booking date or time.
Requested dates and times are subject to availability. A new date or time will not be reserved or held until the applicable rescheduling fee has been paid and the change has been confirmed by REBE77E.
All rescheduling fees are non-refundable and cannot be converted into an e-coupon, store credit, gift card, product credit, or payment toward another service.
Rescheduling counts remain connected to the original booking. Cancelling a booking, receiving an e-coupon, or using an e-coupon to create a replacement booking does not reset the number of previous reschedules.
Cancellations and One-Time E-Coupons
Customers who submit an eligible cancellation request at least 48 hours before the scheduled workshop start time may receive a one-time-use e-coupon instead of a refund.
The e-coupon value will be based on the pre-tax workshop amount actually paid, less any non-refundable deposit, rescheduling fees, administrative charges, materials already prepared or used, or other charges already incurred in connection with the booking.
The e-coupon:
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Is not redeemable for cash
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Cannot be refunded to the original payment method
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Is limited to the original purchaser’s REBE77E customer account
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Cannot be transferred, sold, shared, or used by another person
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Can only be redeemed once
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Cannot be combined with another e-coupon unless approved by REBE77E
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Cannot be used toward a deposit or rescheduling fee
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Must be applied to a new workshop booking at the prices available at the time of rebooking
If the new workshop costs more than the e-coupon value, the customer must pay the difference.
If the new workshop costs less than the e-coupon value, any unused balance will not be refunded, retained, transferred, or reissued.
A booking made using an e-coupon cannot be cancelled in exchange for another e-coupon. Any previous rescheduling history will continue to apply to the replacement booking.
Late Arrivals
Customers who expect to arrive late must notify REBE77E as soon as possible.
Customers who arrive more than one hour late without prior notice will be treated as a no-show. The full booking value, deposit, fees, and any other amounts paid will be forfeited.
If a customer provides notice but expects to arrive more than one hour late, REBE77E will review the situation based on the workshop process, instructor availability, remaining workshop time, and the studio’s schedule for that day.
Providing notice does not guarantee that the customer will be permitted to join the workshop, complete the workshop, or reschedule the booking.
Any accommodation, same-day adjustment, or rescheduling approval will be determined by REBE77E on a case-by-case basis. If a reschedule is approved, it will count toward the booking’s total number of reschedules, and the applicable $30 rescheduling fee may apply.
No-Shows
A customer who does not attend the scheduled workshop and does not provide prior notice will be considered a no-show.
No-shows are not eligible for a refund, reschedule, transfer, e-coupon, store credit, or any other form of compensation.
All amounts paid in connection with the booking will be forfeited.
Deposits
All workshop deposits are non-refundable and cannot be transferred, exchanged, or converted into an e-coupon, store credit, gift card, product credit, or payment toward another service.
Deposits are collected to reserve a specific date and time, hold limited workshop capacity, arrange staffing, and prepare the necessary materials.
If a booking is cancelled, the deposit will be retained to cover the reserved time slot, preparation, administration, and the reduced opportunity to accept another booking.